Our Terms & Conditions

Training Courses,  Puppy Packages,  Find a Puppy service

This is the boring bit.... lots of words that all sound quite serious! However, it is important that you read through this section and then we can get on to the fun stuff! Please note that payment for services also implies full agreement with these Terms and Conditions.

 

 

TERMS & CONDITIONS FOR TRAINING CLASSES

Training and Handling Methods

The training techniques used by DY5 K9 Puppy Academy are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in classes or and should not be used in training.

Payment, Refunds and Cancellations

A deposit is required on booking a place on any of our training classes. This deposit is non-refundable. Occasionally, where a client is unable to take up their reserved place on a course, their credit may be transferred to another suitable class/ service; this is at the sole discretion of DY5 K9 Puppy Academy and will be dependent on us having another client to fill your place.

Balance of the course fee is required to be completed before the course commences, or by prior agreement, via cash at the first session

We are unable to offer any refunds on missed sessions. 

 

hildren

Children are very welcome to attend training sessions. We just ask that adults ensure that children do not approach or touch any dogs without appropriate supervision and permission. We accept no responsibility for children at classes and it is the responsibility of the supervising adult to ensure the children’s safety at all times. In addition, children must not be allowed to disrupt the learning and we reserve the right to ask for disruptive children not to be brought to classes in the future. Young people under 16 must be accompanied by a responsible adult.

 

Safety

Any instances of accident or injury must be reported to the trainer at the time they occurred. A first aid kit is available at training classes. All dogs must remain on lead and kept away from contact with other dogs unless specifically instructed by the trainer (eg. off-lead play). Flexi leads (extending leads) are not permitted in class in order to avoid injury.

 

Health and Vaccination

All dogs and puppies attending courses should be suitably protected from the potential risk of disease as well as being appropriately treated for internal and external parasites. DY5 K9 Puppy Academy advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: DY5 K9 Puppy Academy accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk. By booking a place on a course and agreeing to these terms and conditions, you are accepting full responsibility for the protection of your dog from the risk of disease.  If your dog has any known allergies or intolerance to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session (and to provide appropriate alternative treats etc).

 

Marketing/ Privacy

Photographs may occasionally be taken during training sessions. Such photos may be used by DY5 K9 Puppy Academy for the purposes of marketing. For example, graduation photos may be posted on our Facebook page. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know. Any written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know. Photography and videography is NOT permitted, without the express permission of DY5 K9 Puppy Academy.

 

Disclaimer

We make every effort to ensure the safety of both clients and dogs during training classes. By making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify DY5 K9 Puppy Academy for all personal injury and damage to property while attending training. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.

 

 

 

TERMS & CONDITIONS FOR PUPPY PACKAGES

Training and Handling Methods

The training techniques used by DY5 K9 Puppy Academy are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars,       e-collars or any other device deemed unacceptable by the trainer) are not permitted in training sessions and should not be used in training your dog.

 

Payment, Refunds and Cancellations

One to One Puppy Package sessions must be paid for in full at least 2 weeks in advance of the booked time/ date. 

Refund for Cancellation of package arrangements as follows:

More than 2 weeks before the booked programme start -  Full refund 

Between 2 weeks + 1 week of the booked programme start 50% refund 

Less than 1 week before the booked programme start - 25% refund

With less than 72 hours’ notice, there will be no refunds, except in exceptional circumstances, in which case any partial refund will be made at the sole discretion of DY5 K9 Puppy Academy.

Time Limitation on Booking Sessions as part of the Puppy Package

The Puppy Package of visits must all take place within a three month period or any un-used sessions will be forfeited, except in exceptional circumstances, in which case they may be re-arranged at the sole discretion of DY5 K9 Puppy Academy.

Safety

Any instances of accident or injury must be reported to the trainer at the time they occurred. All dogs must be kept safe and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s behaviour at all times. Flexi leads (extending leads) are not permitted in training sessions in order to avoid injury.

 

Parking

If we are visiting your home, please make a parking place available if possible. If not, and there is on-street parking which requires a visitor permit, please have a visitor permit ready for our use when we arrive. If parking at your home (or other venue at which we have arranged to meet) requires payment, please make arrangements for this. 

 

Children

Children are very welcome to attend training sessions, with appropriate adult supervision. We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. Young people under 16 must be accompanied by a responsible adult.

 

Health and Vaccination

All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. DY5 K9 Puppy Academy advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: DY5 K9 Puppy Academy accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk. By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be re-arranged (see Refunds and Cancellations). If your dog has any known allergies or intolerance to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.

 

Marketing/ Privacy

Photographs may occasionally be taken during training sessions. Such photos may be used by DY5 K9 Puppy Academy for the purposes of marketing. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know. Any verbal or written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know. Photography and videography of sessions or parts of sessions is NOT permitted, without the express permission of DY5 K9 Puppy Academy.

 

Disclaimer

We make every effort to ensure the safety of both clients and dogs during One to One sessions. By making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify DY5 K9 Puppy Academy for all personal injury and damage to property while attending training sessions. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.

 

TERMS & CONDITIONS FOR FIND A PUPPY SERVICE(S)

The Find a Puppy Service(s) – What it Includes:

OPTION ONE

• Email questionnaire assessment in which we find out everything we need to know about you and what you want (takes approx. 45 minutes to complete)

• Use of our expertise, prior knowledge, experience and research to match what we know about you with what we know about dogs

• Personalised Puppy Recommendation Report written especially for you, in which we set out your best 3 matches in detail (explaining why each would be a good match for you, based on the information you have given) and highlight other options for you to consider if you’re still not sure

• Research of appropriate, responsible breeders of your chosen breed with regard to the following factors:

   -mate selection of parents (inbreeding coefficient, temperament, health, age, number of litters etc.)

   - appropriate health screening of parents (dependent on breed)

   - early environmental influences (positive socialisation experiences, appropriate exposure to stimuli and situations -                          such as being left alone)

   - living environment of the puppies and their mother

   - nutrition of the puppies (and their mother) o puppy vaccination and flea/ worming schedule o the breeder’s experience and offering to you as a potential puppy owner

• Consideration of your preferred timescales for obtaining your puppy

• Telephone or email feedback to you to share the findings of the breeder research to help you select the right breeder for you

OPTION 2 - ALL THE ABOVE PLUS

• Support on the big day - making a visit with you to select a puppy 

• Basic visual check of the health of the puppies and mother

• Observation of and interaction with dam (mother) - basic temperament check

• Basic visual check of the puppies’ living environment (and discussion with breeder)

• Discussion with the breeder about the litter - the temperaments and personalities of each puppy

• Observation of the puppies to determine any significant character traits (dependent on age)

• Guiding you in your choice based on the above but also taking into account your preferences and ‘gut feelings’ •

 

Payment, Refunds and Cancellations

Any Find a puppy service(s) must be paid in full at the time of booking.  Once a questionnaire has been returned to us the service is deemed to be accepted and no cancellation accepted after this time. Should you wish to cancel before the email questionnaire is sent then a full refund will be given. Failing to return the questionnaire within 3 weeks of it being sent and wishing to cancel the service will result in a 50% refund only.

 

Marketing/ Privacy

Photographs may occasionally be taken throughout the Find a Puppy process. Such photos may be used by DY5 K9 Puppy Academy for the purposes of marketing. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know. Any verbal or written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). If you are not happy for us to use your feedback in this way, please let us know.

 

Disclaimer

Whilst the Find a Puppy Service(s0 are designed to support you in selecting the most appropriate puppy for your circumstances, it is important to understand that it is not possible to entirely predict the temperament, future health and suitability of any dog, due to the complexities of genetic inheritance and individual life experiences. We will use our best judgement to support and guide you through the process of choosing a puppy which will be well-matched to you (and have had great success with doing just this) but the very nature of sentient beings, influenced by a variety of factors, mean that we cannot make any absolute guarantees about the future behaviour, health, temperament, appearance, grooming needs (or any other specific characteristic) of any dog. It is the responsibility of the individual(s) engaging in the Find a Puppy Service(s) to ensure their own safety and that of others for whom they are responsible (eg. children) at all times. By making a booking with us, you are accepting that visiting, handling and interacting with dogs poses a risk of injury to yourself and those with you and you agree to indemnify DY5 K9 Puppy Academy for all personal injury and damage to property while engaging in the Find a Puppy process. In addition, there is a risk in both travelling to and visiting the homes of potential breeders and you must take any necessary precautions to ensure your own safety and that of any others with you. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of you engaging in this process. You also agree to make any person who accompanies you in this process, or takes your place, aware that they are also there at their own risk.

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